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Human and nature are inseparable. We are committed to harmonious development with the environment, actively participate in environmental risk management, and take practical actions to reduce the environmental footprint and strive to build an ecological system that respects nature and green development.
1.1 Green Insurance to guard our planet
Innovate weather insurance
Extreme and abnormal weather often causes huge losses to agricultural production. In recent years, we continued to innovate in meteorological insurance. In 2017, we developed the first typhoon insurance in China, torreya weather index insurance, Tibetan sheep and yak snowfall index insurance, and we also made rapid claims settlements for products such as low-temperature weather index insurance for tea, temperature index insurance for hairy crab, and wind index for seaweed, providing effective protection for farmers to resume production.
First Typhoon Insurance in China
In 2017, Anxin Agricultural Insurance and Munich Reinsurance and Weather Technology Corporation jointly launched China's first insurance against typhoon. The typhoon insurance made full use of mobile Internet technology. Customers can select the amount of insurance coverage according to their actual typhoon risks, and use mobile phones and other mobile terminals to buy insurance, which brings the customers targeted and complete loss protection.
China's first Tibetan sheep and yak snowfall index insurance
In the cold pastoral areas of the Tibetan Plateau, Tibetan sheep and yaks are the main source of income for the herdsmen. We launched the country’s first snowfall weather index insurance for Tibetan sheep and yak in Dawu Township, Youyun Township, and Dang Luo Township in Qinghai Province. When the cumulative snowfall triggers the insurance payout standard, whether the herdsmen have actual losses or not, they can make claims.
By the end of 2017, we had insured with 33,090 yak and 4,605 Tibetan sheep for 1161 herdsmen, providing a total of RMB 67 million of sum assured. For the 155 registered poor households, we waived all their premiums, providing them with protection against extreme weather risks without increasing their economic burden.
Sharing environmental risks
In the field of environmental pollution liability insurance, we directly participated in the research and development of pilot policies and demonstration products, encouraged enterprises to make reasonable investments in environmental risk management, which reduced potential environmental and public health risks.
As of the end of December 2017, we had provided insurance products for 3,180 enterprises in 34 provinces and cities across the country, covering chemical raw materials and chemical products, petrochemical industry, electricity generation, textiles, metallurgy and metal rolling processing, and metal products, the total sum assured reaching 4.202 billion yuan. In addition, we provided pollution liability insurance for more than 1,000 ships, with a sum assured of nearly RMB 10 billion, which effectively supported the national marine environmental protection.
Protection for forests and wildlife resources
With the deterioration of the habitat of wild animals, wild animal accidents occur frequently. Each year, there are more than 3,500 reports from Pu'er, Xishuangbanna and Baoshan areas. CPIC P/C Yunnan Branch put a lot of emphasis on wild animal public liability insurance project, and carried out large-scale investment in human and material resources, such as drones, special survey cameras, GPS positioning acre-meters and off-road vehicles; in Pu’er, Xishuangbanna, and Baoshan, a five-tiered service network system was established and a team of more than 200 supporters was formed to strive for quick underwriting and easy claims settlement.
In 2017, the Branch won the bid for the public responsibility insurance for forest fires and wild animal accidents in Pu'er City, Yunnan Province. It continued to provide an umbrella of protection for the unique forest and wild animal resources in Yunnan, and eased the conflicts between wildlife conservation and local production activities, which helped solve the problem of disaster-related poverty.
In 2017, we cooperated with the environmental organization Wild China to explore the risk management of nature reserves, support wild animal protection in nature reserves, and promote the harmonious coexistence of human and nature.
Boosting the development of new energy industries
As one of the founders of the China Nuclear Insurance Community, we are committed to providing reliable risk management guarantee for the operation of nuclear power plants in China and the management of nuclear power facilities, actively participating in the underwriting of nuclear power projects. In 2017, we won the bid for Tianwan Nuclear Units 1-4 nuclear operation insurance project and China Guangdong Nuclear Power Group's nuclear power insurance project, achieving another major breakthrough in the field of nuclear power insurance.
Protecting water sources
Lanzhou is a large city in Northwest China and the only one in the country that does not have a second water source. Dozens of industrial enterprises are distributed around and upstream of the water supply system, so pollution hazards have also been the main issue in water supply security for Lanzhou. Therefore, the demand for building a second water source in Lanzhou is imminent.
In order to financing the construction of a second water source, after negotiation with Lanzhou Water Construction Management Co., Ltd., CPIC AMC initiated an asset support plan with an investment period of 10 years for raising RMB 1.6 billion. It is estimated that by 2030 and 2040, the annual water intake of the project can reach 550 million cubic meters and 830 million cubic meters respectively, which can ensure the safety management of the existing water supply while promoting the water ecological civilization construction of Lanzhou.
1.2 Green Operation to reduce environmental footprint
Excellent paperless operation
Traditional insurance business processes usually require a lot of paper. In the past few years, we have devoted ourselves to the development and application of new technologies and have made good progress in paperless operation. In 2017, we started the new journey of “Digital CPIC” and included paperless operation as a key indicator in the Company's strategy. By 2019, we will achieve a paperless rate of 50%.
Based on the actual paper consumption by the Group and its subsidiaries, we have clearly defined the direction for achieving the goal of paperless operation, promoted seven paperless key products and the implementation of 23 paperless regular projects and realized the digitization of processes in accounting, electronic policy, policy owner service, underwriting, and customer service.
Complete paperless operation with the Long-term insurance electronic policy
CPIC Life launched its personal long-term insurance e-policy program in September 2017 to achieve the complete paperless operation of individual policy covering processes of "underwriting, policy issuing, policy sign-off, policy owner service and claims settlement". It is expected that by the end of 2020, the electronic policies will replace 10 million paper ones, equivalent to a reduction of 275,000 tons of carbon emissions and 500 million sheets of paper annually. It is equivalent to saving 100,000 trees per year.
Electronic invoice system transformation
After the formal launch of electronic invoice in 2015, CPIC P/C was committed to the promotion of electronic invoices and set up a special team to reform the electronic invoice system. As of the end of September 2017, the renovation of all systems for motor and non-motor insurance had been completed, and all CPIC branches could issue electronic invoices.
In order to promote customer acceptance of electronic invoices, the Company improved various systems from the perspective of customer experience to enable them to fully enjoy the convenience, efficiency, and environmental friendliness of electronic invoices. In addition, the Company also included the use of electronic invoices as a KPI to stimulate the enthusiasm and sense of responsibility of the subsidiaries and branches. As of the end of 2017, the proportion of electronic invoices for motor business was 76.93%, and the figure for non-motor business was 90.58%, resulting in cost saving of 54 million yuan.
key areas of paperless operation
Cross-business segment paperless operation
New generation of OA system "CPIC e-Office", digital accounting documentation, digital auditing
Paperless service process
Electronic policies, electronic invoices, e-letters, electronic signatures, digital underwriting process, digital claims processing, paperless counters, and paperless contract signing
CPIC Life Sichuan Branch Ya'an Central Sub-Branch invites customers to jointly carry out the “Planning for Healthy Growth” volunteer tree-planting activity.
CPIC e-family, a “game changer”
CPIC Life has more than 870,000 agents. In the past, they had to handle huge amounts of materials which led to low work efficiency in contract signing. In 2017, the Company developed the “CPIC e Family” APP to tackle three paper-consuming steps (information entry, contract signing, and file management). With the APP, agents can complete information entry and filing, and management personnel can review materials through the client-end of the App
The APP reduced paper consumption per capita from 50 sheets to zero. By the end of 2017, the “e family” went live throughout the whole company, with a total of 632,626 registered users, and 99.9% of contracts were signed through this App, which saved 34 million pieces of paper, and 38.75 million yuan in operating costs.
Set up a model of green building
LEED is the most authoritative third-party international certification in the field of green construction, emphasizing the concept of energy conservation, environmental protection, green, and healthy sustainable development. Among them, the LEED-EBOM Platinum certification is the highest LEED certification. In 2017, The Center (an office building in Shanghai), which was invested by and entrusted to us, was officially awarded the LEED-EBOM Platinum Certification issued by the US Green Building Council, becoming one of the only four projects in Shanghai to achieve this certification.
To become a green building, the Center took measures in building operation and tenant management: analyzed energy system operation problems, and adopted energy-saving measures to reduce system and equipment operation energy consumption; carried out regular inspection of indoor air quality, and upgraded the air-conditioning systems; procured green cleaning equipment, energy-saving lighting, and water-saving toilets; promoted environmental awareness and green travel among tenants. The successful implementation of this project not only helped with the value preservation and appreciation of real estate assets, but also established a brand image of sustainable construction and achieved a win-win result with environmental and economic benefits.